My trip's been cancelled


Did you know, most Airlines, Tour Operators and Hotels offer flexible booking and free cancellation so please make sure you speak with them first - this is the quickest and easiest way to get repaid!

If you do go on to make a claim with us, we'll need confirmation from them that refunds, vouchers or travel date changes aren't possible and the reasons why before you'll be able to make a claim.

Airline Booking

If you've booked with an EU-based airline and they've cancelled your flight, you're legally entitled to a full refund or credit voucher or a change of travel dates from them. Your travel insurance won't cover you, so please contact your airline.

Package/Online Holiday Booking

If you've booked a travel and accommodation package online, you may be entitled to a refund from them if they've cancelled your holiday. You must speak with them first about a refund or to rearrange your booking.

Accommodation Only

If you've only booked a hotel and your trip's been cancelled, please contact the hotel/booking website to request a refund or rearrange your stay dates.

If you need more information about what you're covered for, take a look at your Insurance Policy Document - you'll find it in your Inbox or it may have been posted to you.